Birds, Chickens & Rodents Boarding

For all bird bookings, please bring your pet's personal cage. For all chickens and guinea pigs, we have cages available on site. All pets need to supply own food, equipment, and cleaning supplies needed for their daily routine. Be sure to confirm during booking that your cage is the right size for our facilities.

Our opening hours for drop-off and pick-up: 
Monday to Friday: 7:30 AM-9:30 AM & 3:30 PM-5:00 PM 
Saturday: 7:30 AM-9:30 AM 
Sunday: 3:30 PM-5:00 PM 

We offer inspections by appointment on Tuesday through Thursday at 9:30 AM. Click here to enquire. Please note that inspections are not available during school holidays due to peak activity. We kindly ask that you do not bring your pet to the inspection. If these times are not suitable, please contact our office to arrange an alternative.

During school holidays and peak periods, we require a minimum 4-day stay.

To minimise disruptions to our other guests, clients are not permitted to accompany their pets to their suites. However, inspections are always welcome before your pet’s arrival if you’d like to see where they’ll be staying. Contact us to book an inspection.

Families with two or more pets sharing the same accommodation receive a 10% discount on boarding costs. Pets staying with us for 28 days or longer also receive a 10% discount on boarding costs outside of peak times. For extended stays beyond this, we can provide a custom quote at management’s discretion. Please Contact us for a personalised quote. Please note: Discounts cannot be combined.

Over the past few years, the demand for our service has increased significantly and along with this we have experienced an increase in customers making bookings far in advance, so they don’t ‘miss out’ and then cancelling last minute. While we understand that plans can change, these last-minute cancellations have posed significant challenges for us as a business.
Not only is it extremely hard to fill these rooms at the last minute, but it also impacts the experience of other customers who may have been turned away due to the lack of availability.
By requiring upfront payment, we're asking for a financial commitment from our customers to confirm their booking. This helps us to ensure all confirmed bookings have a genuine intention of following through with the booking.
If cancellations are required, our Cancellation and Refund Policy applies.

As per our Cancellation and Refund Policy, when 30 days’ notice is given, a full refund is given minus a $32.00 administration fee. If less than 30 days but more than 3 days’ notice is given, a 50% refund is returned minus a $32.00 administration fee. If less than 3 days’ notice is given, no refund is applicable.

Yes, we offer Payment Plans for bookings over $1000.00. Contact us to enquire further.

As early as you can! Our accommodation books out very quickly for weekends and school holidays. We recommend booking at least ten months in advance for Christmas and Easter, three months for School Holidays and long weekends and one month for all other weekends.

We offer an ePostcard service that enables you to stay connected with your pet during their stay. We will email you a series of photos while also providing a written update on how they are enjoying their time with us. This can be added to your booking under 'Extras'.

We’re always happy to provide updates on your pet while you're away. Rest assured, if we have any questions or concerns, we’ll contact you or your emergency contact immediately. The easiest way to request an update is to email us at stay@paradisepetretreat.com.au, and we’ll get back to you as soon as possible.
We also offer an ePostcard service that enables you to stay connected with your pet during their stay. We will email you a series of photos while also providing a written update on how they are enjoying their time with us. This can be added to your booking under 'Extras'.

Our staff are trained to handle complex medication regimes; however, we are unable to administer insulin to pets. A small daily fee applies to administering medication. Please ensure all prescription medications are provided with the dosage label as prescribed by your veterinarian. We cannot accept medications that are unlabelled or loose. 

All pets are health checked daily and we will contact you, your emergency contact or your vet if any concerns arise.

Yes, our Facility Managers live on-site.